queen.ph
Privacy Policy

This Privacy Policy is issued by queen.ph ("queen.ph," "we," "us," or "our"), the online gambling platform accessible at queenph.biz, its subdomains, and all related mobile interfaces. queen.ph is a Philippine-based online casino and sports betting operator holding a valid license issued by the Philippine Amusement and Gaming Corporation (PAGCOR).

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act 10173), queen.ph is the Personal Information Controller in respect of personal data collected from our members and website visitors. Our designated Data Protection Officer (DPO) can be contacted using the details provided in Section 15 of this Policy.

This Privacy Policy applies to all personal data collected and processed by queen.ph in connection with:

• Registration and use of the queen.ph platform at queenph.biz
• Communications with our customer support team via live chat or email
• Participation in promotions, competitions, and loyalty programs
• Payment transactions including deposits and withdrawals via GCash, Maya, BPI, BDO, and all other accepted methods
• Identity verification (KYC) processes as required by PAGCOR
• Responsible gaming interactions including self-exclusion and limit-setting
• Any other interaction with the queen.ph platform, its website, or its staff

Consent. By registering an account on queen.ph, you confirm that you have read and understood this Privacy Policy and that you consent to the collection, use, and processing of your personal data as described herein. Where consent is the legal basis for a specific processing activity, you have the right to withdraw that consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.

The following categories of personal data are collected and processed by queen.ph, depending on how you use the platform:

We do not collect sensitive personal information beyond what is necessary for identity verification as required by PAGCOR. We do not collect biometric data beyond the liveness check selfie required at KYC, which is processed by our accredited third-party verification provider and not retained on queen.ph servers beyond the verification event.

queen.ph collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, set responsible gaming preferences, or participate in promotions
• Automatically — through cookies, session tracking, server logs, and platform analytics that record technical information about your device and interaction with the platform (see Section 8 for full cookie details)
• From identity verification partners — accredited KYC providers return verification status and risk indicators to queen.ph following the identity check you complete at registration
• From payment processors — GCash, Maya, and other payment partners provide transaction confirmation and reference data necessary to complete deposits and withdrawals
• From PAGCOR — in certain circumstances, PAGCOR may provide information relevant to player verification or exclusion list compliance

queen.ph processes your personal data for the following specific purposes:

• Account creation and management — to register and maintain your queen.ph account, verify your identity, and provide access to the platform
• PAGCOR compliance and KYC — to fulfil mandatory identity verification obligations under our PAGCOR license, including age verification (21+) and anti-money laundering (AML) checks
• Payment processing — to process deposits from and withdrawals to your GCash, Maya, or bank account in Philippine Pesos
• Platform operation and personalisation — to deliver the games, betting markets, and features of the queen.ph Casino to you, and to personalise your experience based on your preferences and history
• Customer support — to respond to your inquiries, resolve disputes, and provide technical assistance via live chat and email
• Security and fraud prevention — to detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, and other prohibited activities on the platform
• Responsible gaming — to administer deposit limits, self-exclusion, session limits, and other player protection tools; to identify players who may be showing signs of problem gambling and to intervene appropriately
• Legal and regulatory compliance — to comply with PAGCOR regulations, NPC requirements, AML laws, and any other applicable Philippine legislation
• Marketing communications — to send you promotions, bonuses, and offers by SMS or push notification where you have opted in to receive such communications. You may opt out at any time via your account settings
• Platform improvement — to analyse aggregated, anonymised usage data to improve the design, performance, and game offering of queen.ph

Under the Philippine Data Privacy Act of 2012 and NPC implementing rules, queen.ph processes personal data on the following legal bases:

• Contractual necessity: Processing required to create and manage your account, process payments, and deliver the platform's services is necessary to perform the contract between you and queen.ph
• Legal obligation: Processing required to comply with PAGCOR licensing obligations, AML/CTF laws, tax regulations, and NPC requirements
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and internal analytics, provided our legitimate interests are not overridden by your privacy rights
• Consent: Processing for marketing communications and non-essential cookies, where we have obtained your prior consent. Consent may be withdrawn at any time

queen.ph does not sell, rent, or trade your personal data. We share personal information with third parties only in the following strictly limited circumstances:

• Payment service providers — GCash (G-Xchange Inc.), Maya (PayMaya Philippines Inc.), and partner banks including BPI, BDO, and Metrobank receive the minimum data necessary to authorise and process your transactions. These providers are bound by their own NPC-registered privacy policies and PCI-DSS payment security standards.
• Identity verification providers — Accredited KYC service providers receive your ID documents and facial images solely for the purpose of identity verification. They are contractually prohibited from using your data for any other purpose.
• Game studio providers — Software providers including Evolution Gaming, Pragmatic Play, PG Soft, Jili, and others receive anonymised session identifiers required for game integrity and RTP auditing. They do not receive personally identifiable information.
• PAGCOR and Philippine government authorities — We are legally required to disclose player information, gaming records, and financial data to PAGCOR on request, and to cooperate with the NPC, AMLC, BIR, and other relevant government bodies in compliance with Philippine law.
• IT and infrastructure providers — Cloud hosting, cybersecurity, and technology service providers process data on our behalf under contractual data processing agreements that impose strict confidentiality and security obligations equivalent to those in this Policy.
• Legal proceedings — We may disclose personal data where required by a valid court order, subpoena, or other legal process issued by a competent Philippine authority.

queen.ph uses cookies and similar tracking technologies on queenph.biz. A cookie is a small text file placed on your device that helps the platform remember your preferences and activity. We use the following categories of cookies:

• Strictly necessary cookies: Essential for the platform to function — maintaining your login session, processing your bets, and keeping your account secure. These cannot be disabled without breaking core functionality.
• Performance and analytics cookies: Collect anonymised data about how visitors use queenph.biz, including which pages are visited most and where errors occur. This data helps us improve the platform. We use first-party analytics only.
• Functional cookies: Remember your preferences such as language, currency display, and game lobby layout to personalise your experience on return visits.
• Marketing cookies: Used only if you have opted in to receive promotional communications. Track campaign effectiveness to ensure we show you relevant offers. These can be disabled in your account preferences or browser settings at any time.

You can manage or disable non-essential cookies through your browser settings or account preferences on queen.ph. Disabling strictly necessary cookies will prevent you from using core platform features including login and gameplay.

queen.ph implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction:

• Encryption in transit: All data exchanged between your device and queen.ph servers is encrypted using TLS 1.3 / 256-bit SSL — the same standard used by Philippine commercial banks.
• Encryption at rest: Personal data stored in queen.ph databases is encrypted using AES-256. Database access requires multi-factor authentication and is restricted to authorised personnel only.
• Access controls: Role-based access controls ensure staff only access the personal data necessary for their specific job functions. All internal access to member records is logged and audited.
• Two-factor authentication: Available to all members for account login. Highly recommended to protect your account and personal data.
• Penetration testing: Queen.ph conducts regular third-party penetration testing and vulnerability assessments of all platform systems.
• Security incident response: We maintain a documented incident response procedure. In the event of a data breach that creates a real risk to your rights, we will notify affected members and the NPC within the timeframes prescribed by the Data Privacy Act.

queen.ph retains personal data only for as long as is necessary to fulfil the purposes described in this Policy or as required by applicable law and regulation:

• Active account data — retained for the duration of your membership plus a minimum of five (5) years following account closure, as required by PAGCOR and AML regulations
• KYC identity documents — retained for five (5) years following account closure or the last transaction, whichever is later, in compliance with the Anti-Money Laundering Act (AMLA) as amended
• Financial transaction records — retained for five (5) years following each transaction in compliance with AMLA and BIR regulations
• Customer support communications — retained for two (2) years following the closure of the relevant support ticket or dispute
• Marketing preference records — retained for as long as you remain an active member, or until you withdraw consent, plus one (1) year for audit purposes
• Technical and security logs — retained for ninety (90) days for active monitoring, with security-incident-related logs retained for up to three (3) years

Upon expiry of applicable retention periods, data is securely destroyed or irreversibly anonymised using methods compliant with NPC Circular No. 16-01.

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by queen.ph:

To exercise any of these rights, contact our Data Protection Officer at [email protected] (shown as plain text — not a clickable link). We will acknowledge your request within three (3) business days and resolve it within fifteen (15) business days. Identity verification may be required before we can process your request.

queen.ph is a gambling platform restricted to persons aged 21 years and above, in accordance with PAGCOR regulations and Philippine gambling law. We do not knowingly collect, process, or retain personal data from any individual under the age of 21.

Age verification is a mandatory step at registration and is enforced through our KYC process. If we become aware that personal data has been provided by, or on behalf of, a person under 21, we will immediately suspend and permanently close the associated account, delete all data submitted in connection with that registration, and — where required — notify PAGCOR.

queen.ph's primary data processing infrastructure is located in the Philippines. However, some third-party service providers — including game studio partners, cloud infrastructure providers, and identity verification platforms — may process data in jurisdictions outside the Philippines.

Where data is transferred internationally, queen.ph ensures that:

• The receiving country or organisation provides a standard of protection at least equivalent to the Data Privacy Act of 2012
• Appropriate contractual safeguards — including standard contractual clauses as recognised by the NPC — are in place with all international data processors
• Data transfers are limited to the minimum information necessary for the specific processing purpose
• All international processors are subject to the same access controls and security requirements as domestic processors

You may request details of the safeguards in place for specific international transfers by contacting our Data Protection Officer.

queen.ph reserves the right to update or amend this Privacy Policy at any time. Material changes — those that affect how your personal data is used or your rights as a data subject — will be notified to you via SMS to your registered Philippine mobile number or via an in-platform notification at least fourteen (14) days before the change takes effect.

Minor amendments that do not materially affect your rights — such as clarifications to existing policy language or corrections of typographical errors — may be made without advance notice. The date of last revision is always displayed prominently at the top of this page.

We encourage you to review this Privacy Policy periodically. Continued use of queen.ph after any amendment takes effect constitutes your acceptance of the revised Policy. If you do not agree with any changes, you must stop using the platform and contact our support team to close your account and arrange withdrawal of your balance.

For all privacy-related inquiries, data subject rights requests, security concerns, or complaints, please contact queen.ph's designated Data Protection Officer:

We aim to acknowledge all privacy inquiries within three (3) business days and to resolve them within fifteen (15) business days. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission (NPC) through the NPC's official channels.